SHIPPING AND RETURNS

GENERAL SHIPPING CONDITIONS:

  • Product usually ships within three days of your order’s placement.
  • Email us to learn about our International partners.
  • The shipping of our products is handled by USPS.
  • All deliveries require an adult signature.
  • Unsuccessful delivery attempts will cause the third party platforms to return your package to us.
  • Flammable items are required to ship by ground.
  • More information to be updated soon…

RETURNS:

Customer satisfaction is our main priority. If you are not satisfied with your purchase, you may request a refund and arrange a return for your purchase within one week of reception, (restrictions apply). Product must be returned in the same condition it was received.

If you receive a damaged package please provide pictures prior to opening it. Please contact us at customerservice@mycigarpack.wpengine.com to arrange your claim. This applies to single purchases and recurring purchases.