"Frequently" Asked Questions

That’s what we’re here for! All of our featured cigars are offered in our retail platform: CIGARYARD.COM.

Our platform that validates the information you provide. In some cases we’ll implement a method of questioning to verify your information. Please see our terms and policies before using our platform, and we insist, do not engage in our website if you are not of age.

Yes you can, as long as they are in stock. We’re always ready to discuss your needs.; Send us an email describing your specific scenario; we may be the solution for your birthday party, Super Bowl watch party, or brother’s wedding. 

Please take a look at our Cancellation Policy.

Factory Direct is our way of thanking our members for their support through a special program that develops unique blends at an affordable rate. Factory Direct is available both as an add-on to your subscription or as a separate membership. Learn more here.

You are in control. Our system enables you to change strength preference, modify payment methods, and view all your transactions. 

We take pride in being the fastest and most active organization of our nature, as our packs ship every day, even on weekends in many cases. We will process your order as soon as it shows up in our system, and your membership will renew every thirty days, as opposed to a fixed date. 

You can certainly modify the preferences in your account to pause your subscription for how however long you need to. Contact us if you need any help or have more questions regarding the matter.

Our affiliate program is designed to reward you for promoting our service. Members will earn $5 in credit for every new subscriber they refer. You do not have to be a subscriber to become an affiliate. Learn more here.

Shoot us an email using the form in the contact segment and we’ll get back to you in no time.

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